The Talented Troublemaker

For my first retail promotion to Store Manager it was my dream store.

It was the first high end shoe boutique of its kind in the city, 9 years ago.

But the four team members certainly weren’t a dream team.

The store had only been open for 3 months, and no one was happy.

I was amazed at the amount of customer complaints that came through in my first few weeks.

Not to mention the high amount of stock returns.

The regional manager filled me in on the team. She told me which ones were doing better than others.

The youngest, she said, was the troublemaker.

The store wasn’t busy so I spent a lot of time with each team member. Time getting to know them, their expectations and goals.

Two handed in their resignations. Half the team – gone.

And the troublemaker seemed to be on her way out, one way or another.

But the more I got to know this young ‘troublemaker’, the more I could see her hidden talent.

She wasn’t a troublemaker at all, she just didn’t put up with BS!

I nurtured her. We worked on her weaknesses and strengths and wow this girl (and the whole team) blossomed.

She ended up becoming:

• The best closer on the shop floor (confidently asking customers to buy unlimited amount of items at a time!)
• An award-winning and much-loved talent of the company
• A loyal store manager of that same store
• Now, a savvy business woman  who I respect and admire

Within a matter of months our store won:

• Multiple awards with Best Places to Work
• Consistent 100% mystery shop awards
• Highest double sales awards
• Highest accessory sales awards
• Customer loyalty recognition

​
When you have systems to follow that allow you to nurture and lead your team – you can filter out the real troublemakers from the talents.

I’m sharing my personal systems and techniques.

Let’s talk, it’s free!

go.janicemckay.co.nz/scheduling

With Heart,
​
Janice